Frequently Asked Questions
We have some of the most frequently asked questions below. If you don’t see an answer to your question, please feel free to contact us by chat, email, or phone. We will be very happy to take care of you.
Who should be tested?
Patients who may benefit from bacterial testing include:
• Patients with bleeding gums, inflammation, or periodontal disease
• Patients with recurrent or non-responsive periodontal therapy
• Patients with dental implants or signs of peri-implant inflammation
• Patients with systemic risk factors such as cardiovascular disease, diabetes, or autoimmune conditions
• Patients with persistent halitosis (bad breath)
• Patients being evaluated for adjunctive periodontal or implant therapy
👉 Watch our quick clinical video on who should be tested:
[Link: Who Should Be Tested Video]
How do we collect a sample?
MicrobeLink Dx® uses sterile paper point sampling to collect bacteria directly from the periodontal or peri-implant site.
• Samples are collected prior to ultrasonic instrumentation
• Paper points are gently inserted into the deepest pocket(s)
• Paper points are placed into the collection vial
• The completed order form and sample vial are returned using the prepaid UPS pouch
👉 Watch our step-by-step sample collection video:
[Link: How to Collect a Sample Video]
👉 Download our clinical workflow guide:
[Link: Clinical Workflow Guide]
How do we receive our results?
When your first patient sample is received, we will create your secure online portal and email you your login credentials.
Once testing is complete, you will receive an email notification that your results are ready to view and download inside our HIPAA-secure portal.
Reports can be accessed anytime for viewing, printing, and patient education.
How long does it take to receive results?
Samples are typically shipped via UPS 2-Day Air to our laboratory.
Once received, results are usually available within approximately 72 hours.
What pathogens does the 11-Microbes™ test detect?
The 11-Microbes™ panel detects key periodontal pathogens associated with periodontal disease, chronic inflammation, and systemic health risks.
[Keep your existing pathogen list here.]
👉 Learn how to interpret your report:
[Link: Understanding Your Results Page]
What comes in a test kit?
Each sampling kit includes:
• Sterile paper points
• Collection vial
• Doctor order form
• Prepaid UPS pouch and shipping label
• Complete packaging for secure return
We can ship as many kits as your practice needs at no charge.
What if we need more kits?
Additional paper point sampling kits can be requested at any time.
Simply complete the supply order form or contact us by phone, email, or text.
All kits are shipped via UPS at no charge.
Do we need to enter credit card information for every test on the result report.
No. Once your account is established, you do not need to re-enter credit card information for every test submission.
What lab technology is used for the 11-Microbes™ test?
MicrobeLink Dx® testing is performed using true quantitative DNA-PCR technology through our CLIA and CAP accredited laboratory partner, Access Genetics.
This methodology provides highly accurate identification and quantification of pathogenic bacteria, supporting precise clinical decision-making.
Which bacteria are linked to peri-implantitis and implant disease?
Research has shown that several periodontal pathogens are also associated with peri-implant inflammation and bone loss, including:
• Porphyromonas gingivalis (Pg)
• Tannerella forsythia (Tf)
• Treponema denticola (Td)
• Aggregatibacter actinomycetemcomitans (Aa)
• Prevotella intermedia (Pi)
• Fusobacterium nucleatum (Fn)
👉 Learn more about implant bacterial risk and testing:
[Link: Implant Clinical Resource Page]
What if a patient is allergic to the recommended antibiotics?
Our clinical antibiotic guide provides alternative options for patients with medication allergies or sensitivities.
Treatment decisions should always be made by the prescribing clinician based on patient history and medical considerations.
Do you offer bulk shipping or volume discounts?
Yes. Bulk shipping options and volume discounts are available when multiple samples are submitted together in a UPS pouch.
Please contact us for current pricing options.
Can we test our own team members?
Yes. Team member testing is available at a 50% discounted rate when samples are bundled together in a UPS pouch.
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